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OPERATIONAL POLICIES

ECOAVENTURA MEXICANA picks up and drops off its passengers in the cities or locations where the tours begin and end. Transportation costs to reach such destinations are not included in the quoted tour prices. However, we would be happy to prepare a special program to cover these needs, if you so desire.

Reservations: must be made six months in advance when booking for high seasons, i.e. Holy Week, Easter Week and the last two weeks of the year. Bookings must be made at least four weeks in advance for the rest of the year. A 50% advance payment is required upon confirmation of your reservations and the remaining 50% must be paid 15 days prior to your departure date.

Cancellations: 20% of the advance payment will be charged for all cancellations. Cancellations made between 15 and 20 days prior to your departure shall be charged with 50% of the advance payment, and a 100% cancellation fee shall be charged on all bookings cancelled 15 days prior to departure.

ECOAVENTURA MEXICANA is not responsible for losses or damages suffered by the person or his/her property under any circumstances out of our control. ECOAVENTURA MEXICANA is not responsible for strikes, theft, civil riots, acts of terrorism, problems with any means of transportation used to reach or leave your tour destination, governmental regulations or restrictions, or changes or discrepancies in transportation, lodging services and restaurants or medical problems that present themselves before or after your trip or tour that are out of our control. If for any of the aforementioned reasons, the Tour Operator is obligated to cancel a portion of the services offered in your tour package; passengers must not expect to receive any more than a reimbursement of the amount paid for the service you did not receive, with the exclusion of any other damage or liability.

ECOAVENTURA MEXICANA reserves the right to change or cancel tour schedules due to force majeure causes that are out of our control, always keeping in mind that the safety of our passengers as our main priority.

Due to the nature of the activities ECOAVENTURA MEXICANA offers, all passengers traveling with us must sign a liability waiver, which must be received upon registration and only upon reception of said signed document, shall passengers be admitted on the tour.

Any controversies derived from the tour programs published or sold by ECOAVENTURA MEXICANA shall be settled in courts of law located in Mexico City in the Federal District or in the State of Mexico.

Acceptance of each and every one of these terms and conditions, as well as the policies and liabilities established on this web site, becomes valid upon subscription of the services.

Care for personal baggage is always the responsibility of its owner.

The introduction of alcoholic beverages is strictly forbidden on our tours.

Prices are subject to change without prior notice.

ECOAVENTURA MEXICANA is a member of Adventure Travel Trade Association and Club Skal Internacional



Ecoaventura Mexicana, S.A. de C.V.
Villa de las Lomas #67, Col. Lomas de las Palmas
Huixquilucan, 52787 Estado de México, México
Tel. (01 55) 5290 6386
Fax. (01 55) 5290 6387
www.ecoaventuramex.com
info@ecoaventuramex.com